Questions about AXIS, answered.
What AXIS is, who it is for and how it works for developers, landlords and tenants in Nigeria. If your question is not here, email info@axis.com.ng.
About AXIS
What is AXIS?
AXIS is a building records and repairs platform for Nigeria. It connects the developer who built a building, the landlord who owns it and the tenants who live in it through three apps that share one record of defects, repairs, compliance certificates and documents.
Who is AXIS for?
AXIS is for property developers, landlords and property investors, property and facility managers, estate and residents' associations, and the tenants a landlord invites. It suits residential, mixed use and commercial buildings.
Where in Nigeria does AXIS work?
AXIS works anywhere in Nigeria, including Lagos, Abuja and Port Harcourt. Because everything runs on a phone or in a web browser, a building in any state can use it.
Does each group have its own app?
Yes. Developers, landlords and tenants each have an app built for their role, and the AXIS team works across all three. Underneath, it is one platform and one database, so a repair reported in the tenant app appears in the landlord app straight away and reaches the developer when it falls within the defects liability period.
Which devices does AXIS run on?
AXIS runs on iPhone and Android phones, including foldable phones such as the iPhone Duo and Samsung Galaxy Z Fold, on tablets, and in any modern web browser on a laptop or desktop.
How much does AXIS cost?
Pricing depends on the number of buildings and units and on the level of support you need. Request a demo and we will send a written quote after a short call.
How long does it take to get started?
Most clients start with one building. After a discovery call and a written pilot agreement, we load your properties and documents and invite your team, and the building can be live within weeks.
Does AXIS replace my facility manager or lawyer?
No. AXIS runs the platform, coordinates repairs and defects with your appointed contractors and keeps the evidence complete. Your facility manager, project manager and lawyer keep their roles, and decisions such as the release of retention stay with the contract and the responsible parties.
How is our data protected?
Each organisation can only see its own buildings, enforced in the database itself. Files are stored privately, connections are encrypted, staff accounts use two step sign in and every change is logged with who made it and when. We process personal data in line with the Nigeria Data Protection Act 2023.
What is Atlas?
Atlas is the assistant built into AXIS. It answers questions from the building's own manuals, drawings and defect records, and shows the document it used, so a tenant, a landlord and a site engineer get the same answer.
For developers
What is a defects liability period?
A defects liability period is the time after practical completion, set in the building contract, during which the contractor must return to put right defects that appear. AXIS tracks every defect reported in that period and routes it to the developer and the responsible contractor.
How does AXIS help with snagging and handover?
Your team inspects each unit on a phone, adds photos to each snag and turns it into a tracked defect in one step. Handover attendance, manuals and buyer sign off are recorded unit by unit.
Can AXIS track retention?
Yes. AXIS shows retention in naira for each project and what stands between you and its release, such as open defects and missing documents. It does not decide the release; that stays with the contract.
What goes in the O&M library?
Operation and maintenance manuals, drawings, warranties, test certificates and handover videos. Each document is checked, indexed and made searchable through Atlas for the people who need it.
Can buyers and tenants report defects directly?
Yes. Once a landlord or buyer invites their tenants, reports come in through the tenant app with photos and an exact location, and the developer sees the ones that fall within the liability period.
For landlords
Can I see all my properties at once?
Yes. The landlord app shows your whole portfolio on one screen, with each building as a row and each compliance check as a column, and you can filter by city, building or status.
What do green, amber and red mean?
Green means the certificate or service record is in date. Amber means it has expired. Red means nothing has been provided yet. Select any cell to see the document, its history and what is being done about it.
Which compliance checks can I track?
Fire extinguisher servicing, fire alarm service, fire drills, emergency lighting, generator servicing, lift maintenance and inspection, electrical installation checks, borehole water tests, water tank cleaning, sewage treatment plant service, fumigation and pest control, CCTV and access control, solar and inverter service, building insurance and lightning protection. You can add your own.
Will I be reminded before something expires?
Yes. AXIS reminds you and your manager before a certificate or service falls due, and keeps the reminder on the record until a new document is uploaded.
Is the compliance view available to tenants or developers?
No. The portfolio compliance view is only for landlords and the managers they appoint. Tenants see their own requests, and developers see defects in the liability period.
For tenants
How do I report a repair?
Open the tenant app, choose where the problem is, add a photo and a short description and send it. You will see the request move through reported, assigned, attending, completed and signed off.
What counts as an emergency?
A serious leak, a total loss of power or water, a fire safety fault or someone trapped in a lift. Use the 24/7 emergency line in the app so the right person is called straight away.
How do I join AXIS?
Tenants are invited by their landlord or facility manager. If your building is not on AXIS yet, share axis.com.ng with your landlord and ask them to request a demo.
Does it cost tenants anything?
No. The tenant app is provided by your landlord or building manager.
Can I see the building's manuals?
Yes. Your landlord can share house rules, notices and the manuals for things you use, such as the water pump or inverter, and Atlas can answer questions from them.
See AXIS on one of your buildings.
A short call, then a pilot on a single building with clear measures of success.